Customer service isn’t rocket science

February 22, 2010

In the before times, I worked in fast food; a girls gotta have spending money in high school.  The experience, I think, molded my customer service beliefs into what they are today.
I find myself critiquing customer service in the food industry each and every time I go out to eat.  It only takes a little [...]

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An apology just doesn’t cut it

February 16, 2010

A slap on the wrist and a request for an apology for Reindeer Games; really?
Get real.
I really enjoyed the first episode of Undercover Boss but the episode that aired Sunday night was joke.  You’re telling me that a CEO sees a manager blatantly playing a sexist ‘game’ with his staff and he just stands there [...]

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Chopping your own foot off to spite your face – The loss of an A Player

February 11, 2010

I’ve seen good players and bad players, more than I’d like to have seen. On occasion a real honest to goodness rock star, A player, whatever you like to call them comes along. When you meet A Players and get the opportunity to work closely with them you always learn something and come out of the [...]

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Meet your people, people

February 10, 2010

So I’m watching Undercover Boss Sunday night just like every other HR nerd out there and I thoroughly enjoyed it.  A few things stuck out as odd to me, one in particular was Kevin.
Kevin is the manager in the facility with the policy on docking two minutes for every one minute you were late coming [...]

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From APA to SHRM

February 9, 2010

Let me say up front that I’m an advocator of SHRM; I think they’re a great resource for the majority of HR professionals.  Do I think there’s room for improvement? Of course, there’s always room for improvement in any organization as large as SHRM and China Gorman is helping to lead the way.
When I first [...]

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